Walmart was the first business to require all its employees to wear name tags. (There’s a surprise!) Sam Walton created this initiative because he wanted his customers to “get to know the people they bought from.”
However, the value of employee www walmartone com spans far beyond getting to know folks, it is all about being approachable. So whether you work in retail, hospitality, food service or revenue, to put on a name tag is to be on point. To be on stage is to be prepared to serve your clients. And to be prepared to serve your clients is to do your work effectively.
Here are a number of ways nametags can help your employees maintain an accessible, comfortable business environment.
I’ve a bad habit of putting a lot of hot sauce , well. . .everything. Recently, after I wolfed down a Walmart schedule coated bite of my cheeseburger, I realized that I desperately wanted a spoonful of water to regain feeling in my lips. My server walked by, but unfortunately I failed to receive his attention because I did not know his name. Why? You guessed it: he was not wearing a nametag! No water for me! Luckily I chugged my date’s ice tea.
Hint # 1: A nametag makes it easier for clients to get the interest of a worker from whom they need support. Without it, the consumers will find someone else to assist them, or will not get what they need.
Imagine you walk into a shop. You navigate the aisles for a couple of minutes and decide that you want to talk with a sales partner. You look around, see a few folks, but nobody seems to be a worker. After wrongfully embarrassing and asking a few strangers that don’t really work there, you get frustrated and leave the shop. As you walk out the door, you whine,”Darn it! Does not anybody work here?! ¨
Hint # 2: The most important rule in retail is to”make a friend in thirty minutes.” The fastest and surest way to do it is to remind and inform customers of your workers’ names. This promotes self-disclosure and generates relaxation in the conversation. When you put your clients at ease, the sales process will be more personable.
Have you ever begun a new job and did not know everybody’s name until the next month? Or what about the business for whom you have contributed ten decades and still do not know the title of the curly haired woman from the next floor? Let’s face it: people are terrible with names. It is the single context of human memory most apt to be forgotten.